Teams or groups mostly get upset with each other due to ill-defined or badly executed processes or unclear interface issues between them. There are of course other reasons too, but whatever the cause inter-team upsets can cause an overall failure to perform according to expectations and a project/location not achieving planned business objectives and targets.
The resource I am sharing is a process that can be used to help two (or more) teams/groups work through their issues with each other and how they are impacting each other.
The Conflict Resolution Activity is described in terms of set-up, process steps including some estimated timing for each of the steps along the way. The timing is based on only two groups/teams working through the process. If you add teams/groups, do add additional presentation and discussion time to the combined portions of the process.
The process requires at least one facilitator provided the combined groups comprise of no more than 18 people. If you combine more than two groups I would also consider having an additional facilitator to assist in the breakout sessions. The opening and closing sessions should be attended by one senior manager or executive that interfaces with all of the attending groups – to make opening comments to set the scene and establish the importance of the meeting and also to close off the event with encouraging and appreciative comments.
Conflict Resolution Activity resource link
- The process is flexible and it would be up to you, as the facilitator, to make judgment calls along the way. Looking at how you are doing on timing and how well the process is going you may choose to avoid the second breakout session and instead have that discussion in the combined-group setting.
- This process may not work well if the inter-group/team dysfunctions have been going on for quite some time and the frustration levels are high. In such cases I would recommend that you prepare for the session by first doing a pre-session interview with all or most of the intended participants. That way you can prepare for the event having a clear understanding of the issues at hand and the mindsets of those that will be attending. This may cause you to choose for a more comprehensive intervention.
- If more than one facilitator is involved, do make sure every facilitator is completely aware of how the process will work. This is especially important when you choose to make some changes along the way – i.e. skipping the 2nd breakout session in favor of a large group discussion on the same topic. It can be quite frustrating for groups/teams when they receive mismatched instructions from different facilitators for the activity they are to complete.